Enterprise Commitment

API Gateway Proxy
SLA Guarantees

Industry-leading service level agreements for enterprise customers. 99.99% uptime, guaranteed latency, and fast support response times.

⚡
99.99%
Monthly Uptime
Maximum 4.38 minutes downtime per month
⏱️
<50ms
P99 Latency
99th percentile response time
🔧
15min
Critical Response
Maximum response time for P1 incidents
💰
25%
Service Credits
Maximum monthly service credits

SLA Details

Comprehensive service commitments

🌐 Availability SLA
  • Monthly Uptime Target 99.99%
  • Maximum Downtime 4.38 min/mo
  • Exclusions Scheduled maintenance
  • Measurement Per-region
⚡ Latency SLA
  • P50 Latency <20ms
  • P95 Latency <35ms
  • P99 Latency <50ms
  • Measurement Gateway to backend
🔧 Support SLA
  • P1 Critical 15 min response
  • P2 High 1 hour response
  • P3 Medium 4 hour response
  • P4 Low 24 hour response
📊 Error Rate SLA
  • 5xx Error Rate <0.1%
  • 4xx Error Rate Not SLA-bound
  • Timeout Rate <0.05%
  • Measurement 5-min window

Service Credits

Automatic credits for SLA breaches

Monthly Uptime Credit Percentage Example Credit
99.0% - 99.99% 0% $0 (within SLA)
98.0% - 99.0% 10% $100 on $1,000 bill
95.0% - 98.0% 15% $150 on $1,000 bill
90.0% - 95.0% 20% $200 on $1,000 bill
<90.0% 25% $250 on $1,000 bill